PlantCare Privacy Policy

1. Information We Collect

1.1 Information you provide to us

• Account information: when you sign in via Google or other methods, we receive basic profile information such as your name, email address, and profile image (if available).
• Plant data: details about your plants, including names, species, locations, watering schedules, and notes you choose to store in the app.
• Photos: images you upload for plant identification or record keeping.
• Support and feedback: information you provide when you contact us for support or send feedback.

1.2 Information collected automatically

• Usage data: such as app screens viewed, features used (e.g., plant identification, schedule, chatbot), timestamps, and simple analytics events.
• Device and log data: IP address, browser type, operating system, device identifiers, and error logs to help us diagnose issues and improve performance.
• Approximate location data: when you opt in, we use approximate location to fetch relevant weather and climate data for your plants. We do not use precise GPS tracking.

1.3 Information from third parties

• Authentication providers: supported account providers share the basic profile information needed to sign you in securely.
• Payment providers: our payment processor shares limited information about your subscription status, payment success or failure, and customer identifiers. We do not see or store your full payment card details.
• AI and weather providers: we may send anonymized or minimized data (such as plant attributes, weather data, or your questions) to AI or weather services to generate recommendations and insights.

2. How We Use Your Information

• To provide, operate, and maintain the Plant Care Service.
• To authenticate you and secure your account.
• To generate plant care recommendations, watering schedules, and AI-powered insights tailored to your plants and local weather.
• To process subscription payments and manage your billing status.
• To monitor usage, analyze trends, and improve app performance and UX.
• To communicate with you about updates, support, and important notices.
• To detect, prevent, and address security or technical issues and potential abuse.

3. Legal Bases for Processing (EU/UK Users)

Where applicable data protection laws (such as the GDPR or UK GDPR) apply, we process your personal data under the following legal bases:

• Contract: to provide the Service you have requested, including your Plant Care account and subscription features.
• Legitimate interests: to improve the Service, maintain security, prevent abuse, and understand how users interact with the app.
• Consent: for certain optional features, such as personalized communications or analytics where required by law.

4. How We Share Information

We do not sell your personal information. We share information only as reasonably necessary to operate the Service or comply with legal obligations, including with:

• Service providers: such as authentication, hosting, payments, AI, and weather data providers, who process data on our behalf under appropriate data protection safeguards.
• Analytics and logging tools: to understand usage and maintain app reliability (for example, crash logs and performance metrics).
• Legal and compliance: if required to comply with a legal obligation, enforce our Terms of Service, or protect the rights, property, or safety of Robopioneer, our users, or others.
• Business transfers: in connection with a merger, acquisition, reorganization, or asset sale involving Robopioneer, subject to appropriate protections and notices as required by law.

5. International Transfers

Robopioneer is based in Canada, but some of our service providers may process data in other countries (including the United States and member states of the European Union). Where required by law, we take steps to ensure that appropriate safeguards (such as standard contractual clauses) are in place when transferring personal data across borders.

6. Data Retention

We retain your personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is closed, we may retain limited information for backup, security, or legal compliance purposes, consistent with applicable laws and our data retention practices.

7. Your Rights and Choices

You may have certain rights over your personal data, including:

• Accessing and updating your account information.
• Requesting deletion of certain data, subject to our need to retain information for legal or legitimate business purposes.
• Objecting to or restricting certain processing, where applicable under local data protection laws.
• Withdrawing consent for processing where we rely on consent (for example, for certain marketing or optional analytics).

To exercise your rights, please contact us at support@robopioneer.ca. We may need to verify your identity before responding to your request.

8. Security

We use reasonable technical and organizational measures to protect your data, including secure communication channels and access controls. However, no system can be guaranteed to be 100% secure, and we cannot guarantee absolute security of your information.

9. Children's Privacy

Plant Care is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us so we can take appropriate steps to delete such data.

10. Cookies and Similar Technologies

We may use cookies and similar technologies to remember your preferences, keep you signed in, and analyze how the Service is used. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some parts of the Service may not function properly without them.

11. Third-Party Links

The Service may contain links to third-party websites or services that are not controlled by Robopioneer. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you visit or use.

12. Your Rights Under Canadian Law

As a company based in Canada, we seek to handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. Depending on your province of residence, additional provincial privacy laws may also apply.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice within the Service. Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Robopioneer
Toronto, Ontario, Canada
Email: robopioneer.product@gmail.com