Account and data deletion
You can delete your PlantCare account and its server-side data from inside the app or on the web, or ask us by email. You can also export or delete garden data stored on your device.
Delete your account in PlantCare
- iOS or Android app: open Profile & settings, tap Delete account, and confirm.
- Web: sign in at plantcare.robopioneer.ca, open Upgrade (plan & billing), choose Delete account, and confirm.
Deletion happens immediately. If PlantCare asks you to sign in again first, sign out, sign back in, and repeat the steps.
Or request deletion by email
If you cannot access the app, email robopioneer.product@gmail.com from the email address you use with PlantCare, with the subject “PlantCare account deletion request”. We may ask you to confirm you own that account, and we complete verified requests within 30 days.
What is deleted
- Your PlantCare sign-in record (Firebase account) and profile.
- Subscription status, Stripe and Google Play purchase references, and usage-counter records.
- Any active Stripe subscription is cancelled immediately.
- The garden stored on the device you delete from.
Payment records held by Stripe or Google Play, and records we must keep for tax, fraud prevention or other legal obligations, are kept only for the period the law requires.
Export or delete your garden without deleting your account
Plant records, photos, notes, care history, and assistant history are stored only on your device. In the app, open Profile & settings → Local data & privacy to export your garden as a JSON file or delete it from the device. Signing out also clears it from the device. These actions do not delete your PlantCare account.
Google Play subscriptions
Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play → Payments & subscriptions to stop future charges.
For more information, read the PlantCare Privacy Policy.